Frequently Asked Questions
WHEN WILL MY ORDER SHIP?
A. Orders are usually processed and shipped within 3-5 days of purchase. We do our best to get the product to you as soon as possible. With such huge demand on these products, we have warehouses all over the world to handle the extra demand. You should get a tracking number in your email once it ships. We know you are looking forward to your awesome purchase. One thing we guarantee, is product delivery. Customer service is the backbone of our company.
Q. HOW MUCH IS SHIPPING?
A. Our shipping rates are among the lowest in the industry due to the high volumes of orders we receive. So if we are saving in shipping we would like to bring that to the customer also.
Shipping Rates within the US:
$4.95International Shipping (Outside US): $8.95
Q. HOW DO I TRACK THE STATUS OF MY ORDER ?
A. When your order ships you can check status here: https://www.shop.tastycaper.com/apps/tracktor/track or request your tracking number via email: email@example.com
Q. ARE YOUR PRODUCTS OF HIGH QUALITY?
A. Our products are of the highest quality. We set high standards and have a weekly inspection of our manufacturing plants and warehouses.
Q. HOW DO I KNOW YOUR SITE IS SECURE AND MY INFORMATION IS SAFE?
A. We adhere to highest industry standards to protect your personal information.
Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments. We also have security monitoring features built into the site of which you can see on the bottom right.
We do not sell, lease or otherwise distribute any personal customer information.
Q. WHAT CURRENCY DOES YOUR STORE RUN ON?
A. We are a US based company and operate in USD$. If you are purchasing from outside of the United States of America, please check your currency comparisons.
Q. WHO DO I CONTACT FOR PRESS INQUIRIES?
A. For all press inquiries email firstname.lastname@example.org and your email will be forwarded to the best person!
Q. WHAT CARRIER DO YOUR ORDERS SHIP?
A. All U.S. orders are shipped via USP/USPS.
Q. ARE THERE DUTIES FOR AMERICAN ORDERS?
A. No there are no additional duties.
Q. I ORDERED MULTIPLE ITEMS, WHY DID I ONLY RECEIVE ONE?
A. Often, when you order multiple items, different distribution channels are being utilized. As such, many times each item will be shipped separately. You may receive one item before the next. We try and get the product to you as soon as possible as we know you are eager to receive your items... Hence we ship whichever item is ready. So don't panic if you don't receive all of your items at once. They will surely get to you
Q. WHAT ARE THE SHIPPING TIMES?
A. Products & Accessories:Usually 10-15 days for all our products unless specified in the description. If your order hasn’t arrived inside the estimated delivery times, please contact our support team at email@example.com
Q. WHAT METHODS OF PAYMENT DO YOU ACCEPT?
A. We accept Visa, Mastercard, Paypal and Stripe.
Q. CAN I RETURN MY ITEMS IF THEY DON’T FIT?
A. Yes, you can return your items on special terms and conditions https://www.shop.the-fine-life.com/pages/returns
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Q. What is the shelf life of your teas?
A. The shelf life of our teas unopened is generally one year. Once opened, we recommend that the product be used within 6 months if possible. The tea's life length after being opened can vary depending on how the product is handled, resealed and stored, but should be good for at minimum 6 months after being opened.
Q. What is your Olive Oil Mister made of?
A. In order to bring you the lightest weight, most durable air pressure delivery system, our sprayer is made of BPA-Free plastic.
Q. Why isn't the Ideal Olive Oil Mister made of glass?
A. The Ideal Oil Mister is used by people of all ages, including children and older folks with difficulty holding and spraying from a heavy container. We've chosen this material so that the mister can be use safely in the kitchen, outdoors by the barbecue, or easily transported to beach, RV, boat, pool side or golf course without concern for breakage should it be knocked over or dropped on hard surfaces.
Q. What is your coffee/tea infuser made of?
A. In order to bring you the lightest weight, most durable bottom dispensing infuser system, ours is made of BPA-Free plastic.
Q. What is the bonus extender ring made of?
A. The 'donut'-shaped ring that lets us use the infuser with extra wide-mouthed mugs is made of food safe acrylic material.
Q. What is the bonus spoon made of?
A. The ladle-shaped spoon included with the infuser is made of food safe acrylic material. It can be used to scoop loose leaf tea out of the tins, or to scoop honey or other sweeteners.
Q. Where is your mug made?
A. The Ideal Coffee and Tea Mug is made in China, in ___, the region renowned for the highest quality ceramics.
Q. Should I refrigerate teas to preserve them?
A. We do not recommend that the teas be refrigerated. The tea should be stored in a cool and dry area. Keep in mind, our teas are all natural without any artificial preservatives, they are susceptible to contamination if not sealed with their air tight lids between uses.
Q. Should I wash the Ideal Oil Mister regularly? Monthly?
A. The outside of your mister can be washed at any time. Close the container so water will not enter the container, then just soapy up your hands and use your hands to wash the outside of the container, and rinse it under hot water and let it air dry.
A. Depending on the ingredients you put in your mister, there may be no need to wash the inside of your mister with soaps. Many users choose to use lemon juice and vinegar as cleaning agents.
A. The olive oil industry's leading experts have advised us that the shelf life of olive oil is 2 years. Therefore, if you are using fresh olive oil, there should be no need for frequent washing.
A. If you are using homemade flavor infused olive oils, with particles from the herbs and spices used, you may wish to strain those particles out and pour only the liquid into your mister. This too will limit the frequency of your needing to 'wash' the inside of the mister.
Q. May I wash The Fine Life products in the dish washer?
A. We do not recommend that the olive oil mister, the infuser, the spoon, the extender ring or the mugs ever be placed in the dishwasher. Hand wash them with mild dish soap and let them air dry on the counter or towel dry them with a soft dish towel.